Privacy Policy

Privacy Policy

Effective Date: March 8, 2026

Pink Pony Wellness (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our telehealth services, or interact with us in any way. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

A. Personal Information

We may collect personally identifiable information that you voluntarily provide, including but not limited to your name, email address, phone number, mailing address, date of birth, payment information, and any other details you submit through our website forms.

B. Health Information (Protected Health Information — PHI)

In the course of providing telehealth services, we may collect health-related information such as medical history, symptoms, diagnoses, current medications, lab results, and treatment plans. This information is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws.

C. Automatically Collected Information

When you visit our website, we may automatically collect certain information including your IP address, browser type, device information, pages visited, date and time of access, and referring website. This information is collected through cookies, web beacons, and similar analytics technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and managing telehealth services
• Scheduling appointments
• Processing payments and billing
• Communicating with you about your care and services
• Responding to inquiries and support requests
• Improving our website and user experience
• Complying with legal and regulatory obligations
• Preventing fraud and ensuring security

We do not sell your personal information or health information to third parties.

3. HIPAA and Protected Health Information

As a healthcare provider, we are required to comply with HIPAA. Your Protected Health Information (PHI) is governed by our separate Notice of Privacy Practices, which outlines your rights and our obligations regarding PHI. Our website contact forms and general inquiries are not intended for the submission of sensitive medical information. For clinical communication, we use a secure, HIPAA-compliant patient portal.

4. Multi-State Consumer Data Rights

Depending on your state of residence, you may have additional rights under state consumer privacy laws, including but not limited to the California Consumer Privacy Act (CCPA/CPRA), the Colorado Privacy Act, the Virginia Consumer Data Protection Act, the Connecticut Data Privacy Act, and the Utah Consumer Privacy Act. These rights may include:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your personal data
• The right to opt out of marketing communications
• The right to limit the use of sensitive personal information

To exercise any of these rights, please contact us at pinkponydirector@gmail.com. Please note that medical records may be subject to separate retention requirements under state and federal law.

5. Sharing of Information

We may share your information with the following parties, as necessary to provide our services:

• Healthcare providers involved in your care
• Laboratories and pharmacies
• HIPAA-compliant telehealth platforms
• Payment processors and billing services
• IT and website hosting providers
• Legal authorities, when required by law

All third parties with whom we share information are required to maintain appropriate safeguards to protect your data. We do not sell your information to any third party.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve the user experience, analyze website traffic, and enhance site performance. You may adjust your browser settings to refuse cookies; however, some features of our website may not function properly without them. By continuing to use our website, you consent to the use of cookies as described in our cookie notice.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Telehealth Disclaimer

Telehealth services involve electronic communications that carry inherent risks, including potential breaches of confidentiality. Patients are responsible for ensuring they are using a secure device and are in a private location during telehealth appointments.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised effective date. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: